As a business owner, you’re well aware you need to provide excellent customer service as it’s crucial to the success of your company. You don’t have a business without customers. However, managing customer questions, support requests, and customer information can be time-consuming and resource-intensive. As a small tour guiding business, it makes it that much more challenging to stay on top of customer service while also managing the rest of the business. By automating some of your customer service tasks, you’ll free up your time and save yourself some money along the way. Jump ahead to a section What is...
Administrative, office work is the bane of everyone’s existence. It’s why there are actual roles at companies—so people who don’t want to do the admin work can pay someone else to do it. It’s especially challenging for small to medium-sized tour operators who don’t have the time to cover all the administrative work while also guiding or the money to pay someone else to do it. Even the big tour guiding companies who can afford front staff can benefit from automating mundane office tasks and instead, give their employees something more exciting to do. What you'll read: Hack #1: Automate...
Travel trends are just that: trends. While they may be true right now, know that some (or all or none) may not last into 2024. But knowing and staying on top of the trends could help your guiding business tremendously by understanding what your potential customers want and are willing to pay for. We reviewed five different organization reports on 2023 travel trends and picked out what’s most relevant for outdoor tour operators. The No-Normal by Expedia points out that travelers want out-of-the-ordinary experiences this year. Condé Nast Traveler's "17 Travel Trends You'll See in 2023" shares that transformation retreats,...
So you’ve found online reservation software you’re interested in using. It has all the features you’ve been looking for, more benefits than running your tour operations solo, and its team is competent. Another important component of online booking technology that shouldn’t be overlooked is its payment transparency. In other words, do you know how the online booking system collects your customers’ credit card information and deposits, what shows up on your clients’ bank statements, how you get paid out, what they charge to use their platform, and do they ever hold your money from you? These are our top five...
There’s a saying that’s along the lines of, “If you want to go somewhere fast, go alone. If you want to go far, go with people.” When starting your outdoor guiding business, you’ll have to network with other people and businesses to help your company grow. Because it’s true: no one is an island. This just means that you can’t build your business alone. Sure, you might be able to build it fast, but you won’t get very far by yourself. The biggest challenges with networking are (1.) knowing your partnership goals, (2.) who’s best to partner with, (3.) what...
Tour pricing can make or break your outdoor guiding business. Price your services too high and you won’t get enough customers to cover your costs or make a profit. Price your services too low and your costs will overtake your profits. Maybe you want to start an outdoor guiding business because that’s your passion, your hobby, and your lifestyle. Sure, it could be cool to make money on the side guiding, but if you really want to start a full-fledged tour operation, you need to make a profit, not just break even, but to make money so your business stays,...
Registering your tour company and getting the right licenses and permits to legitimately operate is actually a really big pain. Justin Wingerter of The Denver Post wrote an article in 2021 detailing just how messy the permitting process is.Wingerter said, “Due to understaffing at the U.S. Forest Service and a cumbersome process, it can take several years and hundreds of work hours before Colorado guides receive a permit to take small groups fishing, hiking or do other recreational activities on federal lands.”We all know how dangerous it can be climbing up a mountain. And it’s especially dangerous when an amateur...
So, you’ve decided you want to start an outdoor guiding business. You’ve chosen your guiding business niche and you’re ready for the next step: creating a business plan. But how do you even start creating one? What kind of information do you need? Why can’t you just text friends and family, asking them to send rock climbers your way? Because if you want to start a guiding business, you need a plan, otherwise, this idea may stay just that: an idea. Traditional Business Plan Vs. Lean Startup Plan A quick Google search will likely show you how to create a...
To start an outdoor guiding business, you need to decide your niche. Here’s how to do that in three steps.
Airbnb’s service fees can make a cool one-bedroom in the heart of the mountains go from cheap to shockingly expensive. Rarely do we go from “Kickass mountain cabin” to “guess we’ll stay at the motel on the outskirts of town because we can afford that.” Travelers are savvy. They know when they’re getting toyed and they know they can expect higher prices—especially now. It’s why Airbnb can charge extraneous service fees and people will pay them. Higher costs aren’t deterring travelers any time soon. Travelers are too excited to experience a once-in-a-lifetime adventure to let Airbnb’s 20% service fees stop...
We’ve all abandoned a booking for one reason or another. But when your guiding company depends on as many reservations as you can handle, it’s important to know why your website visitors may be leaving before paying for an adventure with you. What are abandoned bookings? Abandoned bookings are when a customer doesn’t complete the trip reservation process. They may have started selecting a date for their adventure or entered in their details, but they left your website at some point. There could be a number of reasons why too. Why is it important to lower them? The more booking...
A website design can make or break your chance of getting more online tour bookings. With a strong website, your customers can go through the booking process quickly and with ease. Everything on the website fulfills a need, it’s all easy to find, and navigable. While your customer browses your site, it should cause some sort of emotion in them and they should feel like they can trust you. Further, your site should help customers along their path to book a trip with you. By clearly showing steps, making the interaction seamless and efficient, and having the system perform when...
An online booking process needs to be quick and simple or your customers will go somewhere else. We’ve seen too many sites with clunky booking steps either using online booking software or a manual process like calling to book a trip. Neither is good for your customers and prevents you from making sales. The current problem with websites we’ve seen is too many clicks to book. Step after step after step of entering information, confirming that information, and entering more details. Or, alternatively, making website visitors call or email you to book a trip. Both methods deter guests, especially Gen...
We scoured the internet for online booking stats that our clients will care about. While researching, we saw the shift to online booking has seen significant changes from pre-pandemic levels. While many guiding companies are making the move to online booking, there are still too many putting it off and gripping too tightly to the pen and paper. Those who don’t jump on board now will be left behind and lose out to their competitors. Here are 25 online booking statistics showing the shift to online booking, travelers’ habits and interests, and how important it is to adopt reservation technology...
Marketing for guiding companies doesn’t have to be complicated. In fact, you can keep it super basic if you want. We’ve previously written about all the aspects of digital marketing in our Journal, but it helps to put it together in a digestible way. So, that’s what we’re going to do here. Here’s a simple strategy for marketing that should help you get started marketing for your guiding company. In other words, to spread the word about what you do and who you can guide. 1. Determine Your Target Audience Figuring out who your ideal customers are will help you...