Documentation

Privacy Policy

Last updated: September 4, 2020.

This Privacy Notice (“Privacy Notice”) describes how Find the Origin Inc., a Delaware Corporation (“we,” “us,” “our,” or “Origin”), handles your personal information in connection with:

  • Our website available at  www.exploreorigin.com (“Site”) and
  • The services that we provide on and through the Site (collectively, “Services”), including any communications between you and Origin.

This Privacy Notice details how we collect, use, disclose and secure your personal information. If, after reviewing this Privacy Notice, you have any questions or privacy concerns, please send us an email to [email protected] 

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. If we make material changes to this Privacy Notice, we will post our updated Privacy Notice on the Services where applicable, and for a reasonable period of time we will post notice of the change so it is visible to visitors and users after the change is posted. By your continued use of the Site and/or Services, you will be deemed to consent to the terms of the revised Privacy Notice.

Children’s Information

The Site and Services are not directed toward persons under eighteen (18) years of age. We do not knowingly market to or collect any personal information from children under the age of eighteen (18). If you are under eighteen (18), you are not permitted to submit any personal information to us or on the Site.

If you are a parent or guardian, and believe that we have the personal information of your minor child in our database, please contact us immediately at [email protected] to request that we remove such information from our records.

What Personal Information Do We Collect?

Generally speaking, “personal information“ means any information about an individual from which that person may be identified. Personal Information includes obvious things, like your name, telephone number, email address and street address, as well as less obvious things like your IP address, device ID and location information. Personal information does not, however, include information from which the identity of an individual has been definitively removed (also known as anonymous or anonymized data). 

In order to provide the Site and Services, we collect various types of information. We collect Personal Information directly from you when you provide it to us, such as when you create an account with us or otherwise communicate with us, verbally or in writing. We also may collect information indirectly through automated technologies, such as cookies, or from third parties.

Personal Information You Provide to Us

Account Registration

You can visit the Site without having to directly submit any personal information about yourself to us. However, to use the Services, such as to offer or to book a tour or outing (“Outing”) with us, you will be required to register for an account with Origin. You provide us with personal information in a variety of circumstances when you:

  • Register for an account on the Site (“Origin Account”)
  • Register for an Outing
  • Enter into a transaction with us. 

To register on our Site, you will be asked for your:

  • First and last name
  • E-mail address 
  • Password

Offering Outings and Booking an Outing

Our Site enables you to offer Outings as Service Provider (“Service Provider(s)”) and to book Outings with Service Providers. If you offer an Outing or are a guide for a Service Provider, as explained in the https://exploreorigin.com/blog/service-provider-terms-of-use/ we may contact you by text messages (including by an automatic system) for transactional and marketing purposes, in which case we will process any information derived therefrom as set forth in this Privacy Notice. You may opt out of marketing messages at any time by replying ‘STOP’ to cancel or by contacting Origin directly at [email protected]. Standard message and data rates will apply. 

To book an Outing via our Site, we will collect additional information as required to complete the transaction and register you for the Outing.  By default, we will prompt you for your:

  • Full name
  • Phone number
  • Email

We may in some cases have additional questions, on behalf of our Outing partners, in order to get more information in connection with the specific Outing that you have chosen, such as age of users over 18 and medical issues, that our partners may need to understand prior to the Outing. What we collect depends on the type of Outing and the Service Provider. In some cases you may be redirected to the Service Provider to provide more information, in which case any collection and use of your personal information is subject to the Service Provider’s privacy policies. 

We also collect payment information through our third-party payment processor, Stripe, as explained in more detail here. 

Public Forums

The Site enables you to participate in public forums and post reviews about your Outings. Such posts, when viewed by others, may be identified by your actual name and/or your username. 

If you post to any existing or future public forums, remember that these public forums are open to other users, and, therefore, your postings can be seen by anyone. Please use your discretion when deciding whether and what to post and whom to contact and message, and understand that some of your personal information may be visible. Please do not post personal information about other individuals without their explicit consent.

We reserve the right, in our sole discretion, to monitor, edit or delete postings from our bulletin boards and discussion groups, including without limitations where any postings affect the privacy rights of others.

Personal Information We Collect Indirectly

Automatically-Collected Information

If you are visiting the Site, we automatically collect information about the computer or devices (including mobile devices) you use to access the Services, and your interactions with the Services, such as through cookies and other automated technologies, as explained in Cookies and Related Technologies below. For example, we may collect and store information such as your browser type, IP address, language, operating system, location of your wireless device (e.g., latitude and longitude), the state or country from which you accessed the Site, unique device identifier, the pages you view, length of time spent on pages, communications with other users through the Site, the manner in which you use such Services (e.g., the content you access, view, click on, search for, post, favorite, vote, follow, share, upload, or tag), the date and time of your visit, the websites you visited immediately before and after visiting the Site, error logs, and other hardware and software information, as well as other geographic and demographic information.  

We may use cookies and similar tools, to assist in collecting this information, as further explained in Cookies and Related Technologies below.

Location Information 

We also collect broad geographic location (e.g., country or city-level location) based upon IP address, in order to determine the popularity of our products around the world and guide product updates and marketing strategies. We may also ask you for permission to share your location information directly with us.

Third Parties

We may collect personal information from third parties in connection with and in order to facilitate a transaction or complete a booking with a Service Provider. 

Payment Processing

We do not directly collect your payment information and we do not store your payment information. We use third-party PCI-compliant payment processors (Stripe), which collect payment information on our behalf in order to complete transactions. We do not have access to or process your credit card information.

Cookies and Related Technologies

What are Cookies, Pixels and Local Storage?

Cookies and Similar Technologies

Cookies. We use “cookie” technology and similar online tools, such as web beacons and web pixels. “Cookies” are small files that a website stores on a user’s computer or device and through which personal information may be collected. The Site use cookies for various purposes, as described below. 

We use “session” cookies, meaning that they are automatically deleted from your hard drive after you close your browser at the end of your session. Session cookies are used to optimize performance of the Services and to limit the amount of redundant data that is downloaded during a single session. We also use “persistent” cookies, which remain on your computer or device unless deleted by you (or by your browser settings). We use persistent cookies for various purposes, such as statistical analysis of performance to ensure the ongoing quality of our services. 

Pixels. Other technologies are also used on the Site. A pixel tag (also known as clear gifs, web beacons, or web bugs), which functions like a cookie, is a small amount of code on a web page or in an email notification. As many services do, we (or authorized third parties) use pixels to learn whether you’ve interacted with certain web or email content. This helps us measure and improve our services and personalize your experience.

Local Storage. Local storage is an industry-standard technology that allows a website or application to store information locally on your computer or mobile device. We use local storage to customize what we show you based on your past interactions with the Sites.

Information Collected

We and authorized third parties use these cookies and similar technologies to collect and analyze certain kinds of technical information, including:

  • IP address
  • Device type
  • Operating system version
  • Application performance and de-bugging information
  • Browser type and language
  • Referring and exit pages, and URLs
  • Number of clicks on a web page
  • Amount of time spent on a web page
  • Domain names
  • Landing pages
  • Pages viewed and the order of those pages

Purpose

Some of the cookies or similar technologies that we used are “essential” for the Site to function, while other cookies are used to help us improve our services, measure audiences or enable advertising, including:

  • Functionality. For those who sign into the Site using their Origin Account password, this allows you to navigate and return to the Site without having to sign in each time. 
  • User Experience. We also use cookies to improve user experience, such as to save your preferences.
  • Analytics. We use cookies and related technology to measure audiences and determine interest in our Services.
  • Marketing And Advertising. We use cookies and related technologies to measure your interest in our Services so that we can market those services to you on other platforms.
  • Performance. We use cookies to ensure that the Site performs well.
  • Social Media. Our Site enables users who are logged in to a social media platform to share content on the social media platform.
  • Purchases on the Site. When you purchase an Outing, we store the data in a cookie to remember the purchases that you have made.

Some cookies are first-party cookies – meaning our cookies – and others are third-party cookies, meaning that they are placed on the Site by authorized third parties. 

Your Choices

Some web and mobile device browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. Other browsers automatically block certain tracking cookies. Most browser manufacturers provide comprehensive help relating to cookie management in their products. Please see your web browser provider’s settings for more information.

You can also learn more about cookies by visiting www.allaboutcookies.org, which includes additional useful information on cookies and how to block cookies using different types of browsers or mobile devices.

Please note, however, that by blocking or deleting all cookies used on the Site, you may not be able to take full advantage of the Site and you may not be able to properly log on to the Site.

Google Analytics

The Site uses Google Analytics, an analytics service that drops cookies and/or similar technologies to collect and store information about your device and use of the Site. We use Google Analytics to calculate visitor, session and campaign data for the Site analytics reports.

You can read Google’s privacy policy here. You can opt-out from being tracked by Google Analytics in a particular browser on a particular device by downloading and installing the Google Analytics Opt-out Browser Add-on for that browser which is available here.

Social Plugins

We may use social plugins on our Services and may include icons that allow you to interact with third-party social networks such as LinkedIn, Twitter and Facebook. For example, you may “like” us on Facebook or follow us on Twitter. The third-party social plugin may set a cookie when your browser creates a connection to the servers of such social networks and the plugin may transmit your personal information to the social networks. Your use of these social plugins is subject to the privacy policies of the third-party social networks.

Tailored Advertising

The Services may include third-party tailored ad technology, which enables customized and targeted ads to be displayed to you on third party websites, apps and services. This is enabled, if at all, via cookies and similar technologies, as explained above. When you use the Services, we or third parties operating ad technology (“Ad Partners”) use information that is collected through cookies and similar technologies to present you with ads and to analyze your use of the Services and other websites, apps and services tracked by Ad Partners. These technologies also may help control the number of times you see a given ad, deliver ads that relate to your interests, and measure the effectiveness of ad campaigns. 

We and our Ad Partners endeavor in good faith to adhere to self-regulatory advertising principles, such as the DAA or NAI.  If you are interested in learning more about and/or opting out of online behavioral advertising, sometimes called interest-based advertising, we encourage you to visit one of the advertising industry-developed opt-out pages:

If you do not want to receive tailored in-application ads that relate to your interests and are based on your mobile device’s identifier, you may opt-out by following the instructions provided by your device manufacturer.

Please note that even if you opt-out of tailored advertising, you may still receive ads, however those ads will not be tailored to your interests by participating companies.

Facebook Pixel

We use Facebook Pixels on our website, which tracks user behavior. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected via Facebook Pixel is anonymous to us, meaning that we do not see the personal information of individual users, however it is stored and processed by Facebook. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Privacy Policy. You may opt out by clicking here. You may also opt out by visiting the Network Advertising Initiative

How We Use Your Information

We will use your information for the purpose for which you provided it or for which we collected it. We may use your information to:

  • Create and maintain your Origin Account and account profile, registration information and communication preferences
  • Provide our Services, including to sign you up for an Outing with a Service Provider and collect payment through our third-party payment processor
  • Perform research and analytics
  • Enhance user experience and customize, personalize and deliver content and advertising that you see 
  • Respond to and fulfill your requests for Services or other inquiries
  • Contact you in connection with any of our Services and transactions on our Services or for marketing purposes
  • Enforce our Terms of Use for users and for Service Providers and other contractual rights, and protect our rights and property and the rights and property of others
  • Enable feedback
  • Comply with the law.

Do Not Track Signals

We do not respond to or alter our practices based upon your selection of the “Do Not Track” setting or other “opt out” setting or feature that may be offered by your browser, however we reserve the right to do so in the future.

Disclosure of Your Information 

We may share your information in the following ways:

  • If you sign up for an Outing, we share your information with the Service Provider providing the services.
  • We share information about our visitors, customers, or former customers with the following types of companies:
  • Companies that perform services on our behalf, such as website hosting services, payment processors, analytics providers.
  • Marketing and advertising partners, such as those that may send you emails on our behalf.

In some cases, these third parties or service providers collect information directly from you

  • We may share your information with any person or entity where we believe in good faith that such disclosure is necessary or otherwise appropriate to: (a) comply with the law or in response to a valid subpoena, court order, government request, or other valid legal process; (b) produce relevant documents or information in connection with litigation, arbitration, mediation, adjudication, government or internal investigations, or other legal or administrative proceedings; (c) protect the interests, rights, safety, or property of Origin or others; or (d) enforce the Terms for the Services or other contractual obligations. 
  • If you post on the Site, your information is shared with other Origin Account holders.
  • We may transfer your personal information to a successor entity upon a merger, consolidation or other corporate reorganization in which Origin participates, or to a purchaser or acquirer of all or substantially all of Origin’s business or assets, including a successor in bankruptcy
  • We may share your information with any person or entity when we have your consent.
  • We may use and share non-personal information about you or your use of the Site and Services, including any de-identified and aggregated data with third parties without limitation.

Opting Out of Marketing Communications from Us

You may opt out of receiving direct marketing emails and other promotional email communications. For example, from time to time we may send you email notices or news updates alerting you to new features, products, promotions, or services pertaining to offerings from us, new opportunities, surveys or other aspects of our Services.

If you no longer wish to receive marketing communications, you may opt out by contacting us at [email protected] or by choosing the “Unsubscribe” option available as a link in every promotional email. You may opt out of receiving marketing text messages at any time by replying ‘STOP’ to cancel or by contacting Origin directly at [email protected]

We will gladly comply with all requests to opt out of or unsubscribe from promotional communications, but reserve the maximum amount of time allowed by law to process such requests. You cannot opt out of certain transactional emails or communications, which are necessary to conclude a transaction.

Security And Account Protection

We have implemented commercially reasonable physical, administrative, technical, and electronic security measures designed to protect against the loss, misuse, and alteration of your personal information. Despite our efforts, however, no security measures are perfect or impenetrable, and we do not promise that your information will remain secure. 

We appreciate your help in safeguarding the integrity of your own and others’ privacy, and encourage you to let us know immediately if you suspect that any personal information you shared with us is being used contrary to this Privacy Notice.

Updating Personal Information

If personal information you provided changes or is inaccurate, you agree to update your information by updating the account information located in your Origin Account profile. If you are unable to do so, or if you no longer wish to use the Services, please contact us directly at [email protected]

Third Party Links and Services

The Site may contain links to third-party websites, including our Service Providers and social networking platforms. In some cases, you may click on a link, in other cases you may be automatically redirected from the Site. Your use of these features may result in the collection or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services, including those to which we link. We do not endorse or make any representations about third-party websites or services. The personal information you choose to provide to or that is collected by these third parties is not covered by our Privacy Notice. We strongly encourage you to read such third parties’ Privacy Notices.

International Transfers 

We are located in the United States, and the personal information that we collect is stored on servers located in the United States. This means that your personal information will be collected, processed and stored in the United States, which may have data protection laws that are different from (and sometimes less protective than) the laws of your country or region. 

By sending us personal information, you agree and consent to the processing of your personal information in the United States, which may not offer an equivalent level of protection to that required in other countries (particularly the European Union), and to the processing of that information by us on servers located in the United States, as described in this Privacy Notice.

Contacting Us

Should you have any questions about this Privacy Notice, contact us by sending an email to [email protected]. Please provide your name, mailing address, telephone number and email address so we can service you more quickly.