Automating social media strategy, creation, and posting is a surefire way to get more time back in your time while also creating a solid community of adventure-lovers around your company. Tour operators are already pressed for time and finding time for social media usually ends up last on the list—even though it’s a great way to get more bookings. We’ll cover apps to automate strategizing your social media. And yes, you need to come up with a plan for it. We’ll quickly cover SMART goals, Google Analytics, and Google Alerts. Next, we’re going to go over what apps you can...
From Views to Bookings: How To Optimize Tour Sales with CRM Automation
In today's fast-paced and hyper-competitive tour guiding world, you need to stay ahead of the curve by automating as many tasks as you can. One area where tour businesses can get more time back in their day is by automating their customer relationship management (CRM) system. By leveraging cutting-edge automation technology, tour operators can streamline their operations, enhance efficiency, and increase customer satisfaction. Automating your CRM lets you eliminate manual tasks and repetitive processes, which frees up your and your team’s time to focus on strategic initiatives. It helps you centralize and organize customer data, gives you a full view...
Automating your marketing efforts is crucial in today’s fast-paced world of travel and tourism. And tour operators need to find innovative ways to reach their target audience without having to hire an additional staff member to take care of it. That’s where marketing automation comes in. It’s a great solution for tour operators to help automate their marketing processes as a small business (or large business, even). In this post, we’ll cover the benefits and strategies that tour operators can employ to automate their marketing efforts, streamline operations, and drive remarkable success. Table of Contents What is Marketing Automation? Create...
Most of the emails you get in your inbox are probably automated. As in, someone made that email long before it was sent, used tags to customize it, and scheduled it to send when you’re most likely to open it. Email marketing is still a powerful way for guiding companies to reach their target audience and promote their tours to potential customers. However, managing email marketing is time-consuming and takes a solid chunk of effort to make it worth using. Fortunately, automating your emails can help you save time, increase your efficiency, and improve the overall effectiveness of your email...
Administrative, office work is the bane of everyone’s existence. It’s why there are actual roles at companies—so people who don’t want to do the admin work can pay someone else to do it. It’s especially challenging for small to medium-sized tour operators who don’t have the time to cover all the administrative work while also guiding or the money to pay someone else to do it. Even the big tour guiding companies who can afford front staff can benefit from automating mundane office tasks and instead, give their employees something more exciting to do. What you'll read: Hack #1: Automate...
“Moral of the story is, avoid this company at all costs unless you don’t mind being talked to like a piece of sh**.” Yes, this is what someone really said in a rant we found while researching this article. You know you can’t make everyone happy, but what do you do when a client leaves a scathing review out of nowhere? Knowing how to respond to negative reviews can turn a highly toxic, public-facing post into an opportunity to show what your tour guiding company is really about. How to respond to negative reviews Getting a negative review on one...
Starting a guiding business doesn’t stop when you print your business cards. You need to consistently market your guiding company to travelers so you can sell your tours and continue to grow. There are a lot of aspects to marketing and we’ve written about a lot of them. Peruse the following articles based on your interests or start at the top and move through them all in order. Most blogs have additional resources for a deeper understanding of a topic. Intro To Digital Marketing For Professional Adventure Guides Digital marketing strategy is meeting your client at the right place at...
There’s a saying that’s along the lines of, “If you want to go somewhere fast, go alone. If you want to go far, go with people.” When starting your outdoor guiding business, you’ll have to network with other people and businesses to help your company grow. Because it’s true: no one is an island. This just means that you can’t build your business alone. Sure, you might be able to build it fast, but you won’t get very far by yourself. The biggest challenges with networking are (1.) knowing your partnership goals, (2.) who’s best to partner with, (3.) what...
Tour pricing can make or break your outdoor guiding business. Price your services too high and you won’t get enough customers to cover your costs or make a profit. Price your services too low and your costs will overtake your profits. Maybe you want to start an outdoor guiding business because that’s your passion, your hobby, and your lifestyle. Sure, it could be cool to make money on the side guiding, but if you really want to start a full-fledged tour operation, you need to make a profit, not just break even, but to make money so your business stays,...
Registering your tour company and getting the right licenses and permits to legitimately operate is actually a really big pain. Justin Wingerter of The Denver Post wrote an article in 2021 detailing just how messy the permitting process is. Wingerter said, “Due to understaffing at the U.S. Forest Service and a cumbersome process, it can take several years and hundreds of work hours before Colorado guides receive a permit to take small groups fishing, hiking or do other recreational activities on federal lands.” We all know how dangerous it can be climbing up a mountain. And it’s especially dangerous when...
So, you’ve decided you want to start an outdoor guiding business. You’ve chosen your guiding business niche and you’re ready for the next step: creating a business plan. But how do you even start creating one? What kind of information do you need? Why can’t you just text friends and family, asking them to send rock climbers your way? Because if you want to start a guiding business, you need a plan, otherwise, this idea may stay just that: an idea. Traditional Business Plan Vs. Lean Startup Plan A quick Google search will likely show you how to create a...
To start an outdoor guiding business, you need to decide your niche. Here’s how to do that in three steps.
Airbnb’s service fees can make a cool one-bedroom in the heart of the mountains go from cheap to shockingly expensive. Rarely do we go from “Kickass mountain cabin” to “guess we’ll stay at the motel on the outskirts of town because we can afford that.” Travelers are savvy. They know when they’re getting toyed and they know they can expect higher prices—especially now. It’s why Airbnb can charge extraneous service fees and people will pay them. Higher costs aren’t deterring travelers any time soon. Travelers are too excited to experience a once-in-a-lifetime adventure to let Airbnb’s 20% service fees stop...
A website design can make or break your chance of getting more online tour bookings. With a strong website, your customers can go through the booking process quickly and with ease. Everything on the website fulfills a need, it’s all easy to find, and navigable. While your customer browses your site, it should cause some sort of emotion in them and they should feel like they can trust you. Further, your site should help customers along their path to book a trip with you. By clearly showing steps, making the interaction seamless and efficient, and having the system perform when...
Marketing for guiding companies doesn’t have to be complicated. In fact, you can keep it super basic if you want. We’ve previously written about all the aspects of digital marketing in our Journal, but it helps to put it together in a digestible way. So, that’s what we’re going to do here. Here’s a simple strategy for marketing that should help you get started marketing for your guiding company. In other words, to spread the word about what you do and who you can guide. 1. Determine Your Target Audience Figuring out who your ideal customers are will help you...