Hike For Life: Switching from Acuity to Origin

What has Hike For Life learned about their solution so far?

Save Time

Lauren, Operations Manager, has cut her operations (answering calls, invoicing, and manual scheduling on a calendar) time in half using Origin. 

Better Payment Model

The service fee model is beneficial for tour guiding companies who want to keep their overhead low and don't have to pay in your slow season.

Scalable Platform

For their guiding business to grow and overcome the complexities that come with the industry, they needed a platform that would scale with them.

The Situation

Too many guides and calendars, not enough automation

Hike For Life was using Acuity (Squarespace) Scheduling —software for scheduling appointments — but it wasn’t built for guides at all. Acuity didn’t offer categories to simplify the process, so Lauren, Hike For Life’s Operations Manager, had to manage several calendars for different hikes through Acuity as well as Google Calendar.

Without a multifunctional booking and scheduling system, Lauren was spending most of her time calling guides to check their availability because they couldn’t enter this information into the system themselves.

The Snag

Tracking down guides weekly to know their availability

Lauren had created several different “hacks” and workarounds in order to make the system work for them. Even then, Acuity still fell short.

“Because we only had one calendar [with Acuity], we couldn’t have multiple guides log in to input and update their calendars. So I was constantly having to check-in with people and be like, “Hey, is this still your availability?”

Hike For Life needed a platform that not only allowed them to manage multiple (and separate) activity calendars but gave all of their guides the ability to manage their own calendars and availability.

The Solution

Give guides more autonomy

By using Origin’s multifunctional and intuitive calendar, Lauren has seen a significant decrease in the time she’s spending on operations compared to Acuity. This has freed up her time to do more business development and grow Hike For Life.

“I can sit down and look at the numbers and figure out the difference in ops time that I’m spending with scheduling. But I would say it has decreased my ops time by half.”

Not only that, but Hike For Life is onboarding more and more guides and giving them the autonomy to update their own schedules and allowing the system to automatically assign available guides to new trips.

Origin Q&A With Lauren at Hike For Life

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I like your set up a whole lot better as far as the payment. As another startup company, I like how it’s based on the volume. It’s nice for us during the months that we’re low er volume.

One, it doesn’t come out of our overhead. It’s also nice for businesses who want to split the service fee cost with customers. I love how y’all give people the autonomy to either have your guest cover it, which I haven’t had anybody complain about. But I think it’s commonplace to pay a service fee.

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Nope! It is totally free to start using Origin or to create an account.

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No, we don’t take commissions from you. The only fees you pay are the payment processing fees to Stripe when someone books, which are 2.9% + 30¢. Your customers pay a Service Fee which is how Origin makes money. You can choose to pay this Service Fee yourself, in part or in whole.